Refund policy

Refund Policy

90 Day Satisfaction Guarantee

We want you and your pet to be happy with your purchase. If you're not completely satisfied, you may request a return or exchange within 90 days of receiving your order.

Eligibility Criteria

- Returns must be initiated within 90 days of delivery.
- Proof of purchase is required.
- Items may be used during the 90-day guarantee period but must be returned in reasonable condition.
- Products that have been intentionally damaged, excessively abused, altered, or misused may not qualify for a refund.

Return Process

To start a return, contact our customer support team at info@snouby.com or +1 (773) 340-7967 with your order number and reason for return.

Our team will provide you with return instructions and the appropriate return address.

Please do not send your return before contacting us.

Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–7 business days after the refund has been processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may issue a refund instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide photos of the product and packaging.

If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

Certain items, such as gift cards or items specifically marked as final sale, may not be eligible for return. Any such restriction will be clearly disclosed before purchase.